Branch Manager
Lagos, Nigeria
Job Type
Full Time
Workspace
Be part of a modern, international salon with branches in Ghana and Lagos and exciting expansion plans. We are growing fast and prioritize promoting from within. Build a long-term career with us. Work with the latest trends, techniques, and products in a beautiful, contemporary space.
About the Role
We’re looking for an exceptional Branch Manager to lead our Accra team someone who is proactive, results-driven, and people-centered. This is not just a front desk or oversight role. You will be expected to take full ownership of the branch’s performance, manage people and processes, and build a culture of accountability and care.
Requirements
What We’re Looking For
Must-Haves:
2–4 years experience managing a team in a retail, spa, beauty, or hospitality environment
A natural leader who communicates clearly, listens well, and leads with emotional intelligence
Strong initiative: someone who gets things done without needing to be told
Goal-driven, KPI-focused, and performance-minded
Comfortable using basic accounting tools (Excel, POS, digital logs)
Organized, time-conscious, and detail-oriented
Available to work full time and present in-store at least 6 days a week
Excellent written and verbal communication
Bonus If You Have:
Background or training in finance/accounting
Experience managing stock and budgets
HR or staff development experience
Passion for beauty, customer experience, and service excellence
Key Responsibilities
Leadership & People Management
Manage, support, and mentor all staff: technicians, hosts, and assistants
Create a supportive, respectful, and high-performing work environment
Mediate staff conflicts quickly and professionally
Hold weekly team check-ins and performance feedback sessions
Lead with empathy while upholding clear expectations
Operations & Oversight
Oversee all day-to-day branch operations, ensuring quality and consistency
Implement strategies and maintain brand standards
Create weekly/monthly reports on team performance, sales, and client experience
Monitor petty cash, staff expenses/salaries, and restock purchases
Ensure all internal policies (attendance, break times, grooming) are enforced
Sales, Client Experience & Problem Solving
Track daily/weekly sales and lead initiatives to hit targets
Support front-of-house staff to ensure seamless client service
Step in when needed to handle client concerns or complaints with urgency
Implement creative ideas to improve customer loyalty and retention
Represent Nami’s values and elevate the customer experience daily
Reporting & Accountability
Submit weekly operations reports to the Operations Manager
Ensure staff journals, stock logs, and financial records are up to date
Identify operational gaps and proactively suggest solutions
Keep team goals, KPIs, and disciplinary processes organized and consistent
*** How to Apply ***
Send your CV + a short cover letter to contact@namibeauty.online explaining:
Why you want to manage Nami Accra
A challenge you solved in your last role that would prepare you for this role
What leadership means to you and how important a good leader is
*** How to Apply ***
About the Company
At Nami Beauty we’re reimagining beauty services and retail with a focus on culture, excellence, and innovation. With branches in Lagos & Accra and more international locations coming up, our vision is bold and we need strong leaders to bring it to life.