About the Role
Daily Oversight
• Ensure both branches adhere to SOPs (hours, reporting, customer service)
• Confirm all appointments and walk-ins are being handled professionally
• Conduct monthly audits (in-person/remote) for inventory, cleanliness, and staff compliance.
• Review and approve daily opening/closing checklists from each branch
Staff Management
• Hold weekly check-ins with all managers
•. Track KPIs (sales, customer reviews, stock turnover) and report to CEO weekly.
• Approve staff time off, leave schedules, and shift rosters
• Monitor and enforce dress code and conduct rules
• Address conflict resolution and HR-related escalations
Customer Experience
• Review complaints, DMs, WhatsApp messages and Google reviews
• Call back key clients weekly for feedback and retention insight
• Ensure before-and-after pictures are submitted for every client (especially during probation)
• Resolve escalated customer complaints within 24 hours.
Reporting & Accountability
• Collect and analyse weekly performance reports (bookings, repeat clients, team performance)
• Escalate operational issues to Founder promptly
• Ensure proper client data tracking for retention and service feedback
Financials
• Work with Accountant on:
• Weekly sales reports
• Petty cash and procurement requests
• Payroll input from attendance sheets and deductions
• Flag suspicious patterns in deductions, earnings, or late closures
• Identify cost-saving opportunities (e.g., bulk purchases for both branches)
Recruitment & Training
• Organise trials and interviews for beauty service applicants (e.g. lash techs, nail techs)
• Coordinate onboarding and probation tracking for all new hires
• Create and enforce staff handbook and operations manual
• Address underperformance: Create improvement plans for managers/teams.
• Train managers on leadership, conflict resolution, and reporting.
• Ensure all staff complete onboarding SOP training.
Inventory & Supplies
• Ensure stock levels are tracked and replenished timely
• Approve procurement and liaise with preferred vendors
• Audit use of tools/products and flag wastage or theft
Requirements
3+ years in multi-location retail/beauty operations.
Strong data analysis (Excel, Google Sheets) to interpret sales reports.
Leadership experience (managed teams of 5+ people).
Problem-solving mindset (e.g., fixed a high staff turnover issue).
Experience in Ghana/Nigeria markets.
Familiarity with beauty/skincare retail.
Proactive (anticipates issues before they escalate).
Diplomatic (handles conflicts between branches calmly).
Detail-oriented (spots discrepancies in reports/inventory).
About the Company
Nami Beauty is a premium nail and beauty studio with locations in Accra, Ghana and Lagos, Nigeria. We specialize in bespoke nail artistry, BIAB treatments using The Gel Bottle products, luxurious pedicure experiences, and brow, lash, and makeup services.
At Nami, we believe beauty is more than a service—it’s an experience. We are committed to excellence, attention to detail, and creating a warm, inclusive environment for our clients. As a growing beauty brand with a loyal clientele, we value creativity, professionalism, and a passion for delivering unforgettable customer experiences—both in person and online.
Our team is young, dynamic, and ambitious—and we’re excited to bring on team members who care deeply about people, service, and creating digital experiences that reflect the heart of our brand.